Refund policy

To be eligible for a return, your item must be in the same condition you received it, unused and unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at contact@dontstrut.com.

 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@dontstrut.com.

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable items (like food, flowers, or plants), personalized items (like special orders or custom items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

European Union 14 day cooling off period

Notwithstanding the foregoing, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unused and unworn, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund was approved. If approved, you will automatically be refunded to your original method of payment within 10 business days. Remember that your bank or credit card company may take some time to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at contact@donstrut.com.